At Auto Engines & Gearbox Supplies, our goal is to ensure your complete satisfaction with every purchase. While we are committed to providing top-quality products and excellent service, we understand that there may be rare instances where a return is necessary. Please review our detailed refund policy below to understand how we handle refunds and what criteria must be met.

Eligibility for Refund

You may be eligible for a refund if:

• You received a defective, damaged, or incorrect item.

• The product does not match the description or specifications provided on our website.

• The product fails to perform as intended under normal use.

Please note, we reserve the right to refuse refunds if the item has been misused, abused, or altered in any way.

Initiating a Refund

To request a refund, please contact our customer service team within [number of days] days of receiving your order.
You can reach us at:
📧 info@autoenginesgearboxsupplies.co.za
📞 +27 (0) 630 711 510

When contacting us, please include:

• Your order number

• Product name

• A brief description of the issue

Our team will review your request and may ask for additional information or supporting documentation.

Please note: Refunds will only be processed after we receive and inspect the returned item.

Refund Process

If your request is approved:

1. We’ll provide instructions on how to return the item.

2. Ensure the product is securely packaged in its original condition with all accessories and packaging included.

3. Upon receiving and inspecting the return, we will process the refund within [number of days] days.

4. Refunds will be issued to the original payment method.

Non-Refundable Items

The following items are not eligible for refunds:

• Products that are used, damaged, or modified

• Items not in original packaging or missing accessories

• Custom-built or special-order products

We reserve the right to decline refunds if items do not meet these conditions.

Shipping Costs

Customers are responsible for return shipping costs, unless the return is due to an error on our part.
We strongly recommend using a trackable shipping service and purchasing shipping insurance to ensure safe return.

Contact Us

If you have any questions or concerns about this policy, please don’t hesitate to contact our support team:

📧 info@autoenginesgearboxsupplies.co.za
📞 +27 (0) 630 711 510

We’re available during business hours and are always here to assist you.